Frequently Asked Questions (FAQ)
Welcome to the Pikoja FAQ.
Here you’ll find answers to common questions about shopping with us. If you need additional assistance, our support team is always happy to help.
Here you’ll find answers to common questions about shopping with us. If you need additional assistance, our support team is always happy to help.
Orders
1. How do I place an order?
Browse our products, add your selected items to the cart, and complete the secure checkout process. Once your order is placed, you will receive an order confirmation email with your purchase details.
2. Can I modify or cancel my order?
Please contact us as soon as possible after placing your order. We can only modify or cancel orders that have not yet been processed or shipped.
3. Will I receive an order confirmation?
Yes. You will receive an order confirmation email shortly after checkout. If you do not see it, please check your spam or promotions folder.
Shipping & Delivery
4. Do you ship within the United States?
Yes, we currently ship to all addresses within the United States, including Alaska and Hawaii.
5. How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is 7–12 business days after processing. Shipping times are estimates and may vary due to carrier or external factors.
Estimated delivery time is 7–12 business days after processing. Shipping times are estimates and may vary due to carrier or external factors.
6. How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing a tracking number and tracking link.
7. Do you offer free shipping?
We may occasionally offer free shipping promotions. Any available offers will be clearly displayed at checkout.
Payments
8. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards, digital wallets, and other trusted payment options available at checkout.
9. Is my payment information secure?
Yes. All payments are processed using industry‑standard encryption and secure third‑party payment processors. We do not store your full payment details on our servers.
Returns & Refunds
10. What is your return policy?
We offer a 30‑day return window for eligible items. Products must be unused, in original condition, and returned with original packaging. Please review our Refund & Returns Policy for full details.
11. How do I request a return?
To start a return, contact us at support@pikoja.com with your order number. Our support team will provide return instructions.
12. How long do refunds take?
Once approved, refunds are typically processed within 10 business days. Please note that your bank or card provider may require additional time to post the refund.
Products
13. What kind of products do you sell?
We offer wellness devices designed to support daily self‑care and wellness routines, including LED red light therapy face masks and related accessories.
14. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We will work quickly to resolve the issue.
Privacy & Security
15. How do you protect my personal information?
We take data protection seriously. Please review our Privacy Policy for full details on how we collect, use, and safeguard your personal information.
Customer Support
16. How can I contact Pikoja?
You can reach our customer support team using the details below. We aim to respond to all inquiries within 24–48 business hours.
📩 Contact Support
Email: support@pikoja.com
Phone: +1 (818) 697‑0732
Phone: +1 (818) 697‑0732