FREE US SHIPPING ON ORDER OVER $99

FREE 30-DAY RETURNS ON ALL US ORDERS

FAQs

Materials & Quality

What is PIKOJA jewelry made of?

Every piece is crafted from 925 sterling silver and finished with an 18k gold plating. Where a design is set with stones, they are cubic zirconia (CZ) — hand-cut for brilliance.

Will the gold plating fade or tarnish?

With everyday care it keeps its shine for a long time. The 18k gold is a plated surface layer, so keep your jewelry away from water, perfume, lotion and friction. See Care & Maintenance on any product page for the full routine.

Are the stones real diamonds?

No. Our stones are cubic zirconia (CZ), precision-cut for maximum sparkle. They give the look of fine jewelry without the fine-jewelry price.

Is your jewelry hypoallergenic?

Yes. The base metal is 925 sterling silver and every piece is nickel-free, so it is gentle on most skin, including sensitive skin.

How do I find my ring size?

Measure a ring that already fits you and compare its inner diameter to our size guide, or wrap a strip of paper around your finger and measure the length. If you are between sizes, we recommend sizing up.

Shipping & Delivery

How long will my order take to arrive?

Orders are processed within 1–3 business days, then delivered within the United States in about 7–12 business days — so most orders arrive within roughly 8–15 business days. You will receive a tracking link as soon as your order ships.

How much does shipping cost?

Standard shipping is a flat $4.99 anywhere in the United States, no matter how many pieces you order — and shipping is free on US orders over $99, applied automatically at checkout.

How do I track my order?

Once your order ships, we email you a tracking number and a link to follow it. You can also check your order status on our site using your order number and email address.

Do you ship internationally?

Not yet. We currently ship within the United States only, including Alaska and Hawaii.

Returns & Support

What is your return policy?

You have 30 days from delivery to return an item. It must be unused and unworn, in its original condition and packaging, with proof of purchase. Email support@pikoja.com with your order number to start — once approved, we send you a prepaid US return label. If an item arrives damaged or incorrect, contact us within 48 hours with photos and we will make it right. See our full Return & Refund Policy.

How do I get in touch?

Email us at support@pikoja.com or call +1 818 679 0732, Monday to Friday, 9:00 AM to 6:00 PM. We usually reply within one business day.