Shipping policy

Order Processing Time

• Orders are processed within 1–3 business days, Monday through Friday
  (excluding weekends and U.S. holidays)
• During peak seasons or promotional periods, processing may take up to 5 business days
• You will receive an order confirmation email after placing your order
• Once your order ships, you will receive a shipping confirmation email with tracking information

Shipping Destinations

• We currently ship only within the United States
• This includes Alaska and Hawaii
• At this time, international shipping is not available

Shipping Costs & Delivery Estimates

• Free shipping promotions may be available from time to time and will be clearly shown at checkout
• All delivery times are estimates only and are not guaranteed
• Actual delivery times may vary due to weather, carrier delays, high order volume, or other factors beyond our control

Order Tracking

• Once your order ships, you will receive a tracking number via email
• Use the tracking link provided to monitor your shipment’s status
• If you do not receive tracking information, please check your spam folder or contact us for assistance

Important Shipping Information

• Title and risk of loss pass to the customer once the package is handed over to the shipping carrier
• Pikoja is not responsible for delivery delays caused by:
  • Incorrect or incomplete shipping addresses provided by the customer
  • Shipping carriers
  • Weather conditions
  • Events outside our control
• Please ensure your shipping address is accurate at checkout to avoid delays

Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery
• Include clear photos of the package and the damaged item
• For lost or significantly delayed shipments, contact us and we will work with the carrier to assist with resolution

Split Shipments

• Some orders may be shipped in multiple packages
• If this occurs, you will receive separate tracking numbers for each shipment

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