Terms of service

Welcome to Pikoja — your destination for premium wellness and recovery devices.
By accessing or using pikoja.com, placing an order, or using any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. Please read them carefully.
If you do not agree with these Terms, please do not use our website or purchase our products.

SECTION 1 – OVERVIEW

Pikoja is a U.S.-based eCommerce business offering a curated selection of wellness technology products, including LED red light therapy face masks and related accessories, designed to support daily wellness and self‑care routines.
Our online store is hosted on Shopify, which provides the eCommerce platform. All purchases made on this site are transactions directly between you and Pikoja.

SECTION 2 – ELIGIBILITY & AGE REQUIREMENT

You must be at least 18 years old, or the age of majority in your state or province of residence, to use our Services.
By using this website, you represent that you meet this requirement and are legally capable of entering into a binding agreement.

SECTION 3 – PRODUCTS & INFORMATION ACCURACY

We make every effort to display product information accurately. However, slight variations in color, appearance, or packaging may occur due to device screens, lighting, or manufacturing updates.
Important Wellness Disclaimer:
Our products are intended for general wellness and self‑care purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Please consult a qualified healthcare professional before beginning any new wellness routine.
Product descriptions, pricing, availability, and promotions may change at any time without notice. We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

SECTION 4 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase. We reserve the right to accept, decline, or cancel any order for any reason, including suspected fraud or errors in pricing or availability.
An order is not considered accepted until you receive an order confirmation email from us.
All purchases are intended for personal or household use only and may not be resold, redistributed, or exported for commercial purposes.

SECTION 5 – PRICING & PAYMENT

All prices displayed on pikoja.com are listed in U.S. Dollars (USD) unless otherwise stated.
Prices do not include applicable taxes, shipping fees, or duties, which are calculated and displayed at checkout based on your location.
By submitting payment information, you confirm that:
  • The information provided is accurate and complete
  • You are authorized to use the selected payment method
We accept secure payment methods through Shopify Payments and other trusted payment providers.

SECTION 6 – SHIPPING & DELIVERY

We partner with reliable carriers to ship orders within the United States.
Shipping and delivery timelines are estimates only and are not guaranteed. Once an order is transferred to the carrier, title and risk of loss pass to the customer.
Pikoja is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or events beyond our control.

SECTION 7 – RETURNS & REFUNDS

Returns, refunds, and exchanges are governed by our Refund & Returns Policy, which is available on our website.
We encourage you to review this policy carefully before making a purchase.

SECTION 8 – INTELLECTUAL PROPERTY

All content on pikoja.com — including text, images, logos, product photos, graphics, and videos — is the property of Pikoja or its licensors and is protected by U.S. and international intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any content without prior written permission from Pikoja.

SECTION 9 – THIRD‑PARTY TOOLS & LINKS

Our website may contain links to third‑party websites or tools provided for convenience.
We do not control or endorse these third‑party services and are not responsible for their content, policies, or practices. Use of third‑party services is at your own risk.

SECTION 10 – CUSTOMER FEEDBACK & REVIEWS

We welcome honest reviews, comments, and feedback.
By submitting reviews or other content, you grant Pikoja a non‑exclusive, royalty‑free, perpetual license to use, reproduce, and display such content for marketing and operational purposes.
We reserve the right to remove content that violates our guidelines or applicable laws.

SECTION 11 – PROHIBITED USE

You agree not to use our website or Services to:
  • Violate any applicable laws or regulations
  • Submit false or misleading information
  • Infringe upon intellectual property rights
  • Attempt unauthorized access to systems or data
  • Transmit malware, viruses, or harmful code
  • Harass, abuse, or harm others
  • Use automated tools to scrape or crawl the site
Violations may result in termination of access or refusal of service.

SECTION 12 – DISCLAIMER OF WARRANTIES

All products and Services are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied.
We do not guarantee specific outcomes or results from the use of our products. Individual experiences may vary.

SECTION 13 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pikoja shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Pikoja, its officers, employees, and partners from any claims or damages arising from your violation of these Terms or misuse of our products or Services.

SECTION 15 – CHANGES TO TERMS

We reserve the right to update these Terms of Service at any time.
Changes will be posted on this page, and continued use of the website after updates constitutes acceptance of the revised Terms.

SECTION 16 – GOVERNING LAW

These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the courts located within California.

SECTION 17 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:
Pikoja
📧 Email: support@pikoja.com
📞 Phone: +1 (818) 697‑0732
Business Address:
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States