Privacy policy

At Pikoja, we respect your privacy and are committed to protecting your personal information while providing a smooth, secure, and personalized shopping experience for premium wellness products.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit pikoja.com, place an order, or interact with our services.
By using our website or making a purchase, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect personal information to process orders, provide customer support, and improve your shopping experience. The information we collect may include:

Personal & Contact Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number

Payment Information

  • Payment details such as credit or debit card information
  • Transaction details
Note: All payment information is processed securely through Shopify Payments and other trusted third‑party payment gateways. We do not store full payment card details on our servers.

Account Information

  • Username and password
  • Account preferences (if you create an account)

Shopping & Usage Information

  • Products viewed, added to cart, or purchased
  • Order history

Device & Technical Information

  • IP address
  • Browser type
  • Device information
  • Website interaction data
This information is collected automatically through cookies and similar technologies.

Communications

  • Messages you send to our customer support team
  • Emails or inquiries related to orders or services

2. How We Use Your Information

We use your information for the following purposes:
  • To process and fulfill orders, including payment processing and shipping
  • To provide customer support and respond to inquiries
  • To send order confirmations, shipping updates, and important service messages
  • To personalize your shopping experience and product recommendations
  • To improve our website, products, and services
  • To prevent fraud, enhance security, and protect our store
  • To comply with legal and regulatory obligations
Wellness Notice:
We do not use personal information for medical purposes. Our products are designed to support general wellness and self‑care routines only.

3. How We Share Your Information

We may share your personal information only in the following limited situations:
  • With Shopify and trusted service providers that help operate our store
    (payment processing, shipping, analytics, email services, and marketing tools)
  • With shipping carriers to deliver your orders
  • When required by law, regulation, or legal process
  • In connection with a business transfer, merger, acquisition, or sale of assets
âś… We do not sell your personal information to third parties for marketing purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:
  • Enhance website functionality
  • Remember your preferences
  • Analyze site traffic and performance
  • Support relevant advertising and marketing
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

5. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:
  • The right to access, correct, or delete your personal data
  • The right to opt out of marketing emails (unsubscribe links are included in every email)
  • The right to opt out of the sale or sharing of personal data for targeted advertising
  • Support for Global Privacy Control (GPC) signals, where applicable
To exercise your rights, please contact us at support@pikoja.com. We will respond within the time required by applicable law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
While we take security seriously, no method of transmission or storage is completely secure. We encourage customers to use strong passwords and keep account information confidential.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately so we can delete it.

8. International Data Transfers

Your information may be stored and processed in the United States or other countries where our service providers operate.
By using our Services, you consent to the transfer and processing of your information in these locations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised effective date. Continued use of our Services after changes indicates acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Pikoja
📧 Email: support@pikoja.com
📞 Phone: +1 (818) 697‑0732
Business Address:
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States