Return & Refund policy

At Pikoja, we want you to shop with confidence and be satisfied with your purchase. This policy explains how returns, refunds, and exchanges are handled.

30‑Day Return Window

We offer a 30‑day return window for most eligible items.

You have 30 days from the date you receive your order to request a return. Requests made after this period may not be accepted.

Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

The item must be in its original condition — unused, unworn, and unaltered
All original tags must be attached
The item must be returned in its original packaging
Proof of purchase (order number or receipt) must be provided

Returns that do not meet these requirements may be declined.

How to Start a Return

To initiate a return, please follow these steps:

Email us at support@pikoja.com with your order number and reason for return
Once approved, we will email you a prepaid return shipping label (for U.S. customers) along with return instructions
Securely package the item and ship it back using the provided label

Important: Returns sent without prior approval or without a return authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@pikoja.com, and include clear photos of the item and packaging.

We will resolve the issue promptly by offering a replacement or a full refund, as appropriate.

Non‑Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned:

Opened or used personal care / beauty devices
(including LED red light therapy face masks that have been worn)
Sale or clearance items
Gift cards
Custom or personalized products

If you are unsure whether an item is eligible for return, please contact us before placing your order.

Exchanges

The fastest way to exchange an item is to return the original item (if eligible) for a refund and place a new order for the replacement. This allows for quicker processing and availability.

Refunds

Once we receive and inspect your return, we will notify you by email regarding approval.

Approved refunds are issued to the original payment method
Refunds are processed within 10 business days after approval
Your bank or card provider may take an additional 5–10 business days to post the refund

Please note:

Shipping fees are non‑refundable, unless the return is due to our error (damaged or incorrect item)

European Union (EU) Customers – 14‑Day Cooling‑Off Period

If your order is shipped to a country within the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason.

Returned items must meet the same eligibility conditions:

Unused
Original condition
Original packaging

Return Shipping Address

All approved returns must be sent to the following address:

Pikoja
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

Questions or Support

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: support@pikoja.com
Phone: +1 (818) 697‑0732